The Swan Valley Hotel

The front desk is open during the following times:

• Monday - Friday: 9:00 AM - 5:00 PM

• Saturday - Saturday: 8:00 AM - 5:00 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. Guests are required to download the property's DirectKey mobile app before check-in. For more details, please contact the property using the information on the booking confirmation.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Surcharges apply for use of the sofa bed in the guestrooms.

• Early check-in fee: AUD 50.00 (subject to availability)
• Late check-in fee: AUD 50 for check-in between 5:00 PM and 8:30 AM
• Late check-out fee: AUD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• The seasonal pool will be open from September to May.
• Contactless check-out is available.

The following facilities or services will be unavailable from November 1 2024 to November 30 2024 (dates subject to change):

• Laundry facilities
• Swimming pool